Shipping & Returns – twistofnature

Shipping & Returns

We offer free shipping to the lower 48 states. Our free shipping is curbside delivery, meaning the driver will leave furniture in your driveway, closest curb, or at your door, depending on freight vs UPS Ground/FEDEX Ground and each individual driver. If the area of delivery is a difficult area to get an 18-Wheeler Truck down, there will be a "Pup Truck" added delivery fee.  This could be anywhere from a flat fee of $150-$400 depending on the availability of a "Pup Truck" and/or company in your area. The drivers are NOT required to help unload freight, or carry furniture into your home. Freight deliveries will have the liftgate service which will lower the pallet of furniture to the ground. Freight delivery is required for bigger items such as dining sets, futons, bunk beds, dressers, etc. UPS/FEDEX will deliver kit beds, nightstands, bark shelves, etc. The freight trucking company will call ahead of time to schedule an appointment for freight delivery. It is recommended to have help planned for delivery day to help unload and carry in your items. Delivery services do not include unpacking the furniture, placing of the furniture, assembling the furniture, or removal of packing material. For an additional fee, White Glove Service can be arranged. With this service, the trucking company will send another driver along to help unload and carry furniture into your home.

All returns are subject to approval. Products must be returned in the condition it was received. Return shipping will be the responsibility of the customer. A check will be sent upon receipt of the product, less a 10% restock fee.

All orders will ship within 4-10 weeks depending on size of order.  Please call if you need your order by a certain time frame so we can work with you and work with the carriers to get your orders to you on time.